Menji is a product of Impresanera Ltd, a private company limited by shares and registered under the Laws of the Federal Republic of Nigeria and having its registered office at 8b/ Opera Mall, 79 Tombia Street Extension, Port Harcourt, Rivers State, Nigeria. The email address for service of any legal notices is support@menji.com.
You entrust us with your personal information when you use Menji. Therefore, we are dedicated to maintaining that confidence and we understand that it begins with assisting you in comprehending our privacy policies.
Our goal at Menji is to make your life easier and better by offering the best transportation service platform in the world, to enable you to get from one point to another, as hassle-free as possible. We may need to collect, utilize, and disclose some of your personal information to do this effectively. This Privacy Policy covers both the “online” (e.g., web and mobile services) and “offline” (e.g., collection of Data through telephone or in-person) activities owned, operated, provided, and/or made available by or through us.
Please read the following statement to learn more about how we collect and disseminate information. Please be aware that our privacy policies are subject to change at any time and maybe without notice. Please examine this policy regularly to ensure you are informed of any changes.
This policy applies to all users of Menji’s services, including those who use the Menji app, website, features, or other services, regardless of where they may be located, such as Drivers (including driver applicants who have not completed their registration process) and passengers. Unless it is indicated that a separate privacy policy will apply to a specific service, feature, or geographical area, this privacy policy shall apply to all users of the Menji Platform.
The information we collect from users may broadly be classified into three, namely:
When users create or update their Menji accounts, we collect information such as their name, email, phone number, username, and password, address (you may choose to specify either home or work), demographic data such as gender, age, profile picture, payment or banking information (including related payment verification information), driver’s license and other government-issued identity documents (which may indicate a document number as well as the date of birth, gender, and photo of the user). Information such as car insurance details, driving history or criminal record, emergency contact information, user settings, and proof of medical fitness to provide services while using the Menji platform may also be required.
We also record all of the information users offer in their feedback when they rate and provide feedback on trips, Passengers, Drivers, and the way the App or service works. We collect whatever information is supplied when users contact us or we contact users, including the contents of any messages or attachments sent to us through our customer support.
Location data: GPS and location data is so integral to the functioning of the ride-hailing service, therefore, users may need to grant device permissions to enable us to access their current location to ensure optimal performance of our services. Users can turn off their device’s GPS and other location-tracking features, however, a user who deactivates his or her device’s GPS or location data may not be able to optimise Menji’s services, and if such a user is a driver, he or she would not be allowed to use the Menji platform.
When you access and use the app (including while it is running in the background), we capture your device’s approximate location from the time a passenger requests a ride, until the trip ends and in the case of a driver, as long as the driver’s device is set on driver mode. This enables us to facilitate a hassle-free and accurate pick-up and destination, ensure safety, and accurate tracking to detect and prevent fraud as much as possible.
Device Information: Menji may also collect information about the devices used to access our services, which includes, Device identifiers such as the Device model, IP address, type of browser, operating system version, the identity of carrier and manufacturer, software, preferences, and settings (such as preferred language), application installations, advertising identifiers, and push notification tokens. We also gather mobile sensors and other technical data from devices of drivers.
Usage Information: We gather information regarding the use of the Menji Platform and services including ride information, like the date, time, destination, travel distance, route taken, payment method, and whether a user made use of a promotional or referral code. We also monitor user’s interactions with the Menji Platforms, (our apps and websites) including system activity like access dates and times, type of browser and the apps, website pages, and content users view on their device, as well as the dates and times they are used; and all of these data may be used for marketing purposes or determining the behavioral characteristics of users.
Cookies, tags, and other tracking technologies and data analytics that create and maintain unique identifiers are used to collect this information and make for an easier and seamless user experience. You may choose to disable cookies by changing your browser or device settings. However, this may prevent you from being able to use certain features of the Menji Services.
Communication Data: Through Menji’s mobile apps and websites, users may communicate with one another and with Menji. Drivers and passengers may communicate with one another by calling or texting and Menji obtains some information about the calls, messages, or other communications to provide this service, such as the date and time of the communications as well as the content of the communications. Menji may also use this information for customer service (in resolving user complaints), security, and safety, to improve our services, features, and analytics.
Some 3rd party service providers such as financial service providers, GPS and Geolocation service providers, Background check providers, insurance partners, and marketing providers, amongst others provide us with data for both essential components of the Menji Platform and additional services, programs, loyalty perks, and promotions that can improve your user experience. These 3rd party services provide us with the following information about users’:
Some other 3rd parties that may not be businesses or organisations we work with, but provide us information when:
We collect personal information to provide efficient and convenient transportation and other products and services to our users and for the following specific reasons:
A cookie is a text file with small pieces of data that we allow on your device if you agree or do not opt out of using it.
Cookies allow us to distinguish one user from another user of our website and mobile applications, which helps us to provide them with an enhanced browsing experience. For instance, we use cookies for the following purposes:
Our approved third parties may also set cookies when you use our marketplace. Third parties include search engines, providers of analytics services, social media networks, advertising companies, and other service providers
We take reasonable steps to protect your personal information as much as we can, however, no security measure can be guaranteed to be completely effective, and we cannot guarantee the protection of your data against unauthorised invasions, and cyber-threats, hackers, or 3rd party activities.
We retain the personal information of users for as long as reasonably necessary to provide our services to users. This means that we will retain the profile information of users for as long as they have an account with us. We keep transactional data like ride details and payments for at least seven years to guarantee that we can execute legitimate business activities like tax obligations as the need arises.
Users may request deletion of their information at any time, via email, unless their information is required to be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or as a result of any issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Please note that the un-installation or deactivation of the Menji app on your device does not automatically result in the deletion of your personal data from our system.
Menji will respond to a user’s request for access or deletion within 60 days of receiving that request. If we require more time, we will inform you of the reason for the extension period.
We understand that data transmission over the internet is not entirely safe. While we make every effort to protect your data, we cannot guarantee the security of any data transmitted to our platform, therefore any transmission of data necessary for the proper functioning of the Menji service is done at your own risk. We shall employ stringent procedures and security measures to prevent unauthorised access once we have received the Data. In the event of a cyber-security threat, we may give warnings and instructions in compliance with the relevant laws as soon as practicable.
We may need to share your personal information with other users, 3rd parties, and service providers such as our affiliates, subsidiaries, and partners, to enable the Menji Platform to work. Menji may share personal information with other users and 3rd parties for the following reasons:
Information Sharing Between Users: To enable the transportation service between Driver and Passenger, information of the passenger such as name, pickup location, profile photo, passenger’s destination, and any additional stops the passenger inputs for the trip, ratings, feedback and other information the passenger includes in their account profile, necessary for the trip to take place will be shared with the driver. On the other hand, the driver information shared with the passenger consists of the driver’s name, picture, rating, real-time location, and the vehicle identifiers such as make, model, color, and licence plate, as well as other information in the Driver’s Menji account profile, necessary for the trip to take place.
When a user requests or pays for a ride for another user using his Menji Business Profile account, a code or coupon, a subsidised program, or a corporate credit card linked to their account, we may share some or all of that user’s ride details with the owner of that account, including the date, time, charge, ratings, and feedback given, trip details, and pick-up and drop-off location. We also offer features that enable users to share their data with the police, fire, and ambulance services in the event of an emergency or after certain incidents.
Information Shared with 3rd Party Service Providers for Business Purposes: Menji may share personal information such as personal identifiers like names, addresses, email address, phone number, date of birth, government identification number, driver’s licence, vehicle information, and car insurance information; financial information, location data, internet, and other network activity information, with allied businesses and service providers such as payment processors and facilitators, whose businesses are centered on providing the following services; Maintaining and servicing your Menji account; Processing or fulfilling rides; Providing customer service; Processing passenger transactions; Processing Driver applications and payments; Verifying the identity of users; Detecting and preventing fraud; Processing insurance claims; providing Driver loyalty and promotional programs; Providing marketing and advertising services on Menji; Providing financing services; Providing requested emergency services; Providing analytics services to Menji, and Undertaking internal research to develop the Menji Platform.
The Menji Platform may contain links to third-party websites. You understand and acknowledge that the fact that we may include or offer third-party products or services on the Platform does not mean that we endorse or authorise the collection of Data by such third parties, nor does it constitute a representation of any affiliation between us and such third parties unless we have expressly said so. We have no responsibility or liability for the content and activities of these linked websites, applications, and advertisements (including any Processing of the Data by such third parties). Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
Information Sharing for Legal Purposes or as required by Law: Menji may share your personal information including trip or order information in response to a legal obligation, applicable law, regulation, operating licence or agreement, legal process, or governmental request, with law enforcement agencies, public health officials, other government authorities, or if it is determined that sharing your personal information is reasonably necessary or appropriate to:
With Consent: We may disclose your personal information to interact with a third party or for other purposes when a user’s permission has been obtained.
Menji would never take advantage of your trust in us in availing us of your personal information, knowing that with the right to privacy constantly under threat in contemporary times, there is no better action for businesses in our line of activity than to lean into data protection. We understand that your personal data is an asset in this time and age, therefore, we undertake to not do the following with your personal data:
To respond to some rights we will need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorised agents can request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request.
The rights users have to the Menji App include the right to access the Menji App; the right to request copies of personal information Menji has in its possession (subject to the overriding duty of Menji to protect the information of others); the right to update, correct, or rectify and restrict us from processing information. You also have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you, in certain circumstances, however, this only applies to information you have given us yourself.
We understand how optimal it is for users to stay in control of their personal data. Menji, therefore, provides users with control through the app, where they can view their personal information including profile data and trip history. We also offer in-app settings like privacy settings for location and profile information, in-app device permissions, in-app rating pages, marketing choices, and transparent cookie consent controls on our website, to enable users to make informed decisions about their data. Users can access, control, delete, as well as exercise other data rights that give them certain control over their personal information whether through the website, the app, or their device’s settings.
We may update or make changes to this privacy policy as the Menji Platform and services grow, as the data and information privacy laws in Nigeria evolve, and in keeping up with trends. However, you shall be informed of any such material changes through the website and app platforms or via email, text message, or any other method of notification you opt for. We advise users to periodically review this notice as frequently as possible for the latest information on our privacy policies. To the fullest extent permitted by law, the use of our services after an update amounts to consent to the updated policy.
Menji adheres to several regulatory policies and Laws in Nigeria, including but not limited to, the Nigeria Data Protection Regulation; the Cybercrimes (Prevention & Prohibition Act), National Identity Management Commission Act, National Cybersecurity Policy and Strategy, Consumer Protection Framework, etc.
If you have any questions or concerns about your privacy or require support for anything contained in this policy, including any disputes relating to the processing of personal data, contact us via our support lines or our email: support@menji.com.